Administrative Sciences and Economics Publications

Author: Uma Shankar Singh

Abstract:   The study is descriptive in naure based on the concept of export market orientation with small and medium enterprises in Erbil. The extensive literature review lead to the research problem as Having a vast scope of export, organizations are unable to perform aptly and to get their share by showing their efficiency. The real quantitative measurement of the efficiency of export market variables and its effect on business performance is not available in this Erbil northern Iraq. Three research objectives set as to measure the importance of export market orientation variables, to generate the quantitative information about the scenario of export market orientation with small and medium business in Erbil, to justify the concept of export market orientation in the context of Erbil. The conceptual model presented above has two types of variables, one is independent variable and other is dependent variable. The independent variable set has four variables named as Intelligence Generation, Intelligence Dissemination, Responsiveness and Coordination mechanism respectively as 1st, 2nd, 3rd and 4th. The other side the variable is dependent variable named as Business Performance. These independent variables are linked with dependent variables using arrows as links and named as H1, H2, H3 and H4. 228 samples used for the study. The instrument is pretested and well justified, used for this study, with a minor modification in the items. All four dimensions of the independent variable is well established and tested by this instrument, It has all together 71 items, where The first dimension having 11 items, the second dimension has 18 items, the third dimension has 8 items and the fourth dimension has 33 items measuring the independent dimension. It is very clear in the study as per the responses of respondents all four independent variables are important for business performance. When we see the values of R is much better showing the positive relationship and the R square as well supportive in the limit. Kurdistan region needs to take the initiative for the development of export by export market orientation concept.

JOURNAL: Scholars Journal of Economics, Business and Management For full article please click HERE.

Author: Uma Shankar Singh

Abstract:   Today numerous meanings of CRM exist, one of the greatest advisor firms in the CRM market. Customer are presently like never before requesting an alternate association with their suppliers, dealing with a cozy relationship has turned into a focal perspective in conveying the business. Customer relationship management always keeps changing based on many variables. The research problem observed here as to measure the efficiency and importance of customer relationship management by TYPICAL PHARMA in the society. To solve the research problem and to find the answer for research question, following objectives planned are: to know the variables of customer relationship management practices, to measure the importance of customer relationship management, to know the importance of indicators of implementation of CRM. The study conducted on the sample size of 240 customers the part of society frequently visits the TYPICAL PHARMA store in Erbil, Kurdistan. The instrument is pretested and well justified, used for this study, with a minor modification in the items. The instrument further gets tested for its reliability and gets used in the study. Keywords: CRM, customer, relationship, management, pharma.

JOURNAL: Scholars Journal of Arts, Humanities and Social Sciences For full article please click HERE.

Author: Uma Shankar Singh

Abstract:  This paper is concerning the quality management in the two different private Erbil hospitals. The reason behind choosing this topic and those two different private hospitals is that they both are in same environment of practicing same obligation; however, both are totally different from each other. Therefore this paper is examines the quality management and the service in those two different hospitals in terms of productivity, quality, registry and its responsibility. During about more than five visits to each hospital and interviewing managers, employees and its patients the concepts of their management of capturing the essence to the service provided and quality management in both hospitals observed clearly. The quality management of the private hospital in general was very different from other hospital. One of the main reasons behind this was lack of quality principles in this hospital. Hence, comparing it to the service provided at the private hospital, except for that they both are private hospitals the majority of the other features were massively is in contradictory.

JOURNAL: Scholars Journal of Engineering and Technology (SJET) For full article please click HERE.

Author: Uma Shankar Singh

Abstract:  To fulfill the increasing national and international demand for vegetables, India needs to pick up the pace in vegetable production that can take it on a long way of success in vegetable sector growth. Now horticulture has proved its position as one of the potential agricultural enterprise in accelerating the growth of economy. The study is quantitative in nature, though the base formulated is completely a summary of qualitative study. A self-prepared instrument used for collect data where five vegetables got consideration for the better understanding of the business. The study is conducted in Odisha state of India and main respondents are the vegetable distribution channel intermediaries. All together a sample of 756 participants of vegetable supply chain included in study. The cluster sampling method of probability sampling is used, since supply chain participants are living in clusters as markets or villages. The research methodology is directly concerned with solving the problem lying with the agricultural supply chain specifically study on intermediaries.

JOURNAL: Scholars Journal of Agriculture and Veterinary Sciences For full article please click HERE.

Authors: Ahmet Demir & Cumhur Aydinli & Karwan Talaat

Abstract:  Human resources capacity is one of the very important decision points of a management. In this case efficiency plays a strategic role. On the other hand, customer satisfaction also must be considered when optimizing the human resources capacity. In this research, human resources capacity of a call center was calculated regarding to arrival of calls to the center and optimized by using waiting lines method. As a result it was seen that queuing theory worked and efficiency of the call center was increased.

JOURNAL: Scholars Journal of Engineering and Technology (SJET) For full article please click HERE.

Authors: Karwan Hushyar Sherwani & Uma Shankar Singh

Abstract:  The research is descriptive in nature and is based on the concept of measuring the lecturer‘s performance in universities and the efficiency of the instrument provided by ministry of higher education. The research problem cited as the need of understanding student‘s psychology and perception on the lecturer evaluation system in higher education. For this purpose research objectives taken are, to measure the acceptance of variables getting measured for the lecturer evaluation by the instrument of higher education and to know students perception on lecturer in higher. For the purpose of concept building secondary literature reviewed and primary data is the base for outcome of this research. A self-explained instrument is created taking 21 items with 4 demographic variables. A sample size of 157 respondents considered from different universities and grades in Kurdistan. The analysis is based on reliability testing, statistical T-Test and One Way ANOVA using SPSS 20. All 21 variables are getting accepted with very significant values for acceptance shows respondent‘s opinion significantly varies on all 21 variables using statistical T-test. One Way ANOVA test is performed taking 84 sets prepared shows 44 sets having accepted though 40 sets rejected. At the conclusion ten variable for the performance evaluation for the lecturer is strongly recommended for the mutual development and to contribute in development process of society.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Govand Anwar & Inji Shukur

Abstract:  The purpose of this study is to find out the impact of training and development on job satisfaction in private banks in Erbil. Many businesses have found that investing employees through training and development in order to enhance employees‘ efficiency extremely important. The study was carried out in private banks in Erbil. A quantitative method was used to analyze the current study, 89 participants were involved in this study. The researcher set two separate research hypothesis, the first research hypothesis which states that the training will have positive impact on job satisfaction in private banks in Erbil and the second research hypothesis which states that the development will have positive impact on job satisfaction in private banks in Erbil. According to multiple regression analysis, the researcher found out that the B value for Training =. .367> 0.01, which means that training will have positive impact on job satisfaction; therefore the first research hypothesis was supported and the B value of development is = .251> 0.01, which means that the development will have positive impact on job satisfaction, therefore; the second research hypothesis was supported as well.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Govand Anwar & Inji Shukur

Abstract:  Today it became a huge challenge for Human Resource Managers to retain the employees for longer time of period and decrease the rate of employee turnover. The main research objective is to find out the correlation between job satisfaction and employee turnover intention in private hospital in Erbil. A quantitative method was used to analyze the current study. 144 participants were involved in this study from private hospital in Erbil. The correlation between job satisfaction factor as independent factor and turnover as dependent factor, the value of R for the Job satisfaction is =.386** which indicates that turnover is a positive and weak correlation with turnover intention. The coefficients analysis for this study, the value Beta for turnover is = .386> 0.01, which supported the research hypothesis. This study showed that the there is a positive correlation between job satisfaction and employee turnover. Finally, on the turnover intentions of private hospital personnel in Erbil, most of them would quit in case if they have a better opportunities.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Shlair Abdulkhaleq Al-Zanganee

Abstract:  Noble Laureates Thomas Sargent and Christopher Sims have been granted the 2011 Noble Prize in economic sciences in appreciation of their empirical research on causes and effects in macroeconomics. The controversy on causality in macroeconomics was discussed in both of Sargent’s and Sims’s 2011 Prize lectures. While Sargent attempts to use the economic theory to interpret some historical events in order to gain insights on some contemporary issues, such as sovereign defaults, federal bailouts, and the coordination of monetary and fiscal policies, Sims is emphasizing the importance of large-scale economic models and calling for more research to be done in that area.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Shlair Abdulkhaleq Al-Zanganee

Abstract:  Professor Daron Acemoglu argues in his book Why Nations Fail? The Origin of Power, Prosperity, and Poverty (2012), coauthored with James A. Robinson that the role played by inclusive and extractive institution is the main reason behind the huge gap in the standards of living between poor and rich nations. Such institutions emerge within the contextual political, economic, and social environment and they shape technological progress and innovation. By taking the United States as an example, Acemoglu argues that extractive institutions are enabling both economic and political inequality and contribute to the negative consequences of such types of inequality.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Inji Shukur

Abstract:  The main purpose of this research is to analyze the association between annual performance appraisal at private hospitals and legal termination; the study aimed whether employees are terminated based on their poor performance after being evaluated by performance appraisal management. A quantitative method was used in this research to analyze the gathered data from four different private hospitals to find out whether employees are terminated based on their poor performance after being evaluated by performance appraisal management system. 100 questionnaires have been distributed, however only 68 questionnaires were received. The result of this research demonstrated that there is poor and weak association between the evaluation of performance appraisal and legal termination at private hospitals.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Halmet Bradosti & Uma Shankar Singh

Abstract:  The aim of this analysis is to forecast a mini-market sales volume for the period of twelve months starting August 2015 to August 2016. The study is based on the monthly sales in Iraqi Dinar for a private local mini-market for the month of April 2014 to July 2015. As revealed on the graph and of course if the stagnant economic condition continues, the trend of future sales is down-warding. Based on time series analysis, the business may continue to operate and generate small revenues until August 2016. However, due to low sales volume, low profit margin and operating expenses, the revenues may not be adequate enough to produce positive net income and the business may not be able to operate afterward. The principal question rose from this is the forecasting sales in the region will be difficult where the business cycle so dynamic and revolutionary due to systematic risks and unforeseeable future.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Bafer Abd. Zebari & Fatih Cura & Karwan Hushyar Sherwani

Abstract:  Corporate social responsibility (CSR) is considered as a main factor for the success of every company or organizations also when government and the country support the concept of CSR that country will face the economic growth and other good things that are related with business and humanities. This research is to analyze the extent to which private sectors in Kurdistan region are aware of CSR concept, and how much they are socially responsible. If they are involved with social activities, what are the activities they are engaged in terms of society and to their local community? For this purpose, we‘ve used quantitative and qualitative research methods by conducting a survey questionnaire by using 13 items to analyze the awareness of CSR in Korek Telecom private company our sample was 55 employees and managers in the company and an interview with the manager of (Trident) private company. Our conclusion refers that the private company in our study is aware of concept of CSR, according to the development of the concept of CSR from last decade the private companies need to get involved with other different dimensions and activities of CSR.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Karwan Hushyar Sherwani & Nashmil Haji Mohammed

Abstract:  The purpose of the research is to analyze the training program offered by a telecommunication company in Erbil city. This study applied quantitative study. 100 questionnaires had been distributed among the employees and managers and 93 of them were received. The questionnaire consisted of three parts, demographic, training questionnaire, and employee selection for training. The data collected was analyzed with SPSS V. 20, using descriptive, frequencies, and reliability test analysis. The reliability test is .757, the findings were analyzed and discussed based on the respondents perception. The results indicated the success of the training program to improve the employee‘s abilities to solve work obstacles, productivity, efficiency and specifically their performance. The results showed that respondents agree with the relevance of the training program with their tasks and duties.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Shlair Abdulkhaleq Al-Zanganee

Abstract:  The Great Crash of the United States stock market that took place on October 29, 1929 marked the beginning of the ever longest recession that the US economy endured during the subsequent decade. The US economy experienced a drastic fall in the US real output and soaring rates of unemployment that led policymakers to initiate a multitude of policy measures to overcome this depression and to start the economic recovery, yet this recovery was a very slow and disrupted process that marked the entire decade as the Great Depression. This paper attempts to highlight these policy measures that led to this slow recovery though were intended to speed up the recovery and to retain the prewar rates of economic growth.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Fayeq Ali Ali

Abstract:  Skills are prerequisite for managers and employees success, especially for newly graduate students. This study is to evaluate the employability skills of business students at Ishik University and to assess how employability skills are perceived by potential employers. Three sets of employability skills have been used in this study such as basic academic skills, high-order thinking, and personal qualities. A questionnaire has been developed which included above dimensions and was distributed among students in the faculty of administrative sciences and economics at Ishik University, Kurdistan Region. Respondents’ opinions were assessed using a Likert scale analysis that shows divergent opinions between two extremes of levels of agreement and disagreement. Another technique of an open-ended questionnaire was used when conducting interviews with a few of the potential employers in some private sector companies. Study focuses on the common employability skills of business graduates by evaluating the faculty of administrative sciences and economics courses. Study find out that communication skills, team working skills, computer skills, and critical thinking were among the employability skills which are expected by potential employers. The paper concludes that business graduates have developed an adequate level of employability skill through their years of academic training at business department in Ishik University. Thus, the curriculum of business department at Ishik University is adequately developed to prompt the employability skills that are sought by potential employers that every business student should acquire to stand out in the aggressively competitive job market.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Ahmet Sekreter

Abstract:  Examining the possible nexus between financial development and economic growth is one of the hot topics in the finance. The relationship between financial development and economic growth is studied for the case of Turkey in this paper. Data interval includes from third quarter of 2002 to first quarter of 2015. Vector Autoregressive Model, Johansen Cointegration and Granger causality tests are used to get evidence for the possible relationship between those variables. Results showed that there is a bidirectional Granger causes in the short run and there is a one way Granger causes from economic growth to financial development in the long-run.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Ahmet Demir

Abstract:  Goal determination plays an important role at any organization in order to draw a route and follow. An organization can achieve the organizational objectives by that way. This empirical research was performed at the new Sulaimani campus of Ishik University. At Ishik University new campus in Sulaimani, the management determined the target satisfaction level of the students as 70% from different aspects such as student affairs, accounting, academic departments, dean of students, and cafeteria. The parameters of evaluation were based on the SERVPERF questionnaire of Parasaraman, et. al., 1985. Originality of this research, each unit and department that interacts with the students has been evaluated from the students’ satisfaction point of view. Focusing and tracking the satisfaction based on these parameters, comparing the first and second semester results, the goals were achieved significantly.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Ahmet Sekreter

Abstract:  Objective in writing this article is to provide an overview of the theories that has been developed for stock returns which is an important area of financial markets’ researches. Since the researches in this field are very active for the past quarter, it is not possible to describe all works that has been done in this area. Most important researches will be discussed without going deeper in mathematical tools and theories.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Uma Shankar Singh & Osman Sahin

Abstract:  The study is descriptive in nature measuring the effect and relationship in between sales promotion activities and brand loyalty. The study is done on COCA COLA brand in the open market. The research problem observed here as to measure the efficiency of sales promotion and brand loyalty to get the real effectiveness on sales promotion activities. The research objectives formulated are to know the importance of component of sales promotion activities, to know the effect of advertising on sales promotion activities, to realize the importance of brand loyalty on sales promotion activities. A quantitative method was used to accomplish the purpose of the study. A survey instrument developed taking items to measure all variables with five points likert scale. A sample size of 159 (from 210) incorporated in the study having the reliability of 0.851(more than 0.7). The data analyzed using SPSS for descriptive statistics and regression to measure the effect of independent variable on dependent variable. It is recommend that COCA COLA should improve more on its different activities and produce different product and with tasty fast food or build up different production of equipment to expand its business in the whole world’s market.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Osman Sahin & Uma Shankar Singh

Abstract:  Brand Image is one of the most vital parts of any organization that makes the world believe their products or services. It creates a pre assumption in the mind before reaching or consuming it. It is said too that the Lion has branded itself means the image established like creates the fear when one just gets an imagination. The different imagination of different brand is the outcome of its performance in the market. The study presented here in this study is the preliminary part of the deeper concept of Brand Image. Though, the study is the small part of the many broader dimensions explored by many researchers then too is the idea here to build the platform for the better understanding of the Brand Image in the context of university and academic institutions where many authors say academic institutions are not prone to have any exercise for building their Brand Image. The literature review is based on the idea of finding the Brand Image during past years when the concept was evolving and the current scenario. Conceptually the study has taken the literature across the world and across industries but the specific narrowed down discussion is carried for Kurdistan region.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Osman Durmaz

Abstract:  In this study, the factors that influence the motivation of employees in the health sector with the aim of finding articles and research are examined. As far as can be seen in reviews in this field, various studies have been conducted in different countries. The specific findings of this research were concluded. When these findings are examined, particularly in the area of Health ‘Management’ and ‘working conditions’ had positive effect on the motivation of health personnel was observed. However, the tools of economic motivation, tools to motivate health employees, psychosocial factors have been identified as the most important managerial tools and organizational tools to motivate.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Authors: Shlair Abdulkhaleq & Zhiar Abdulqadir

Abstract:  Inflows of Foreign direct investment (FDI) have been recently perceived as an important determinant of Iraq economic growth. This paper studies the effect that the increasing levels of FDI inflows have on levels of economic growth in Iraq. An Ordinary Least Square (OLS) regression model was employed to analyze the relationship between two variables. Two regression equations were constructed. One predicted the logarithm of GDP levels measured at current prices/billions of US$ and the other predicted levels of per capita GDP at PPP measured at current prices/billions of US$ during the period 2004-2015. In both of equations, the dependent variable was the levels of FDI as net inflows to Iraq’s balance of payment in current US$, and it turned to be statistically significant in predicting levels of economic growth in Iraq.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Ahmet Sekreter

Abstract:  Stock market prices are affected by industry performance, company news, and world news, political and economic changes. News from company and news about world events play an important role in the direction of stock markets. The analysts have different opinions about estimation of stock prices and stock returns. Some techniques have been used for filtering series in time series analysis, using these methods can give more accurate estimations of stock returns before using regression methods to predict stock returns.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

Author: Ahmet Sekreter

Abstract:  Predictability of stock returns has been shown by empirical studies over time. This article collects the most important theories on forecasting stock returns and investigates the factors that affecting behavior of the stocks’ prices and the market as a whole. Estimation of the factors and the way of estimation are the key issues of predictability of stock returns.

JOURNAL: International Journal of Social Sciences & Educational Studies For full article please click HERE.

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